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GIGO from ITSM tools

23. January 2019
Many decision-makers believe reports produced by ITSM tools are correct and then often make very questionable decisions based on that.

TRENDS AND CHALLENGES IN THE SERVICE MANAGEMENT FOR 2019 IN SLOVAKIA

3. January 2019
At the end of the year, it is always good to look back at the events that formed Service Management and in the context of these events try to determine trends ...

ITSM SUPPORTED BY GLPI

10. December 2018
Take a look at the overview of ITSM processes supported by the GLPI open-source tool and what basic functionalities it provides for these processes.

ITIL®4 seminar

26. November 2018
First ITIL® 4 seminar in Slovakia introduced new version of the most relevant best practice framework for IT service management.
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