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Member of the GLPI Network

For more than 6 years as part of our consulting services, we have been providing complex solutions including implementation and support of ITSM tools, as well as process consulting. During this period, thanks to good collaboration and customer satisfaction, some short-term projects have grown into long-term cooperation also in the field of ITSM tools.

That is why we are constantly looking for new ways to provide our customers with better and better services. We understand that in the time of digital transformation of organizations, customers expect their suppliers to be experts in not only multiple methodologies and best practices (such as ITIL®, PRINCE2®, Agile Scrum, DevOps, IT4IT™, VeriSM™) but also to be able to help with practical implementation, automatization and digitalization of processes.

Based on years of experience with many ITSM projects with open source tool GLPI, we have decided to establish closer cooperation with a development company Teclib. Thanks to membership in the GLPI Network program, we will be able to provide our customers with faster access directly to the development of GLPI tool and to expand the scope of our support services to third level support. This way, we will be able to better meet the requirements of our customers and improve their daily work efficiency and effectivity.

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GLPI is not only a freeware with limited functionality but it is also a mature open source product used by hundreds of thousands of IT departments and companies worldwide. However, these IT departments often lack sufficient knowledge about the options and settings of GLPI and often neglect the related process implementation. This often causes even a good tool not to deliver the expected value to customers.

Therefore, as the first company in Central Europe, OMNICOM is bringing to its existing and future customers a combination of process and GLPI tool related services. It is based on both our expert ITSM experience and our enterprise supporting services. Based on that we are able to deliver complete solutions to our customers for managing their IT departments.


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