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OMNICOM company provides consulting and implementation services for business and IT organizations, particularly in the area of process improvement, IT services and increasing the efficiency of organizations. Since 2011, we have implemented the following projects:

 2016 Marlink s.r.o. ISO 20 000 preparation
  Západoslovenská distribučná, a.s. Service Desk Insourcing 
  (NDA – bankový sektor) ISO 20 000 preparation
  NAFTA a.s. Process and tool Service Desk support
  AVG Technologies CZ, s.r.o. Process support
  (NDA - energetika) Support for organizational transformation of IT
  (NDA - automotive) Support of process transition of IT suppliers
 2015 Astrium Services BC s.r.o. ISO 20 000 preparation
  E.ON BS s.r.o. Agile SCRUM, Business change management and DevOps principles
  (NDA – manufacturing) ERP requirements mapping with Kano model
  NAFTA a.s. Change management and configuration management
  AVG Technologies CZ, s.r.o. Incident management, SLM and Follow-the-sun Service Desk
  (NDA - IT service provider) SLA a OLA a automation
 2014 Svet zdravia, a.s. IM and REF processes
  X-NET spol. s r.o. Agile Assessment a IM and CHM processes
  ESET, spol. s r.o. Event management
  NAFTA a.s. IM,PM, REF processes
  AVG Technologies CZ, s.r.o. Service level management and Incident Management
  Dimension Data Slovakia, s.r.o. Business continuity management
 2013 E.ON Business Services Slovakia spol. s r. o. Agile Assessment, Change, Release & Deployment Management processes 
  Všeobecná zdravotná poisťovňa, a.s. ITSM Workload Assessment
  ESET, spol. s r.o. IM,PM,REF, CHM and SACM
  X-NET spol. s r.o. Agile Assessment a IM and CHM processes
 2012 Ministerstvo financií SR Process desing and implmentation (IM, REF)
  ESET, spol. s r.o. As-is analyses, ITSM Strategy and Service Catalogue
 2011 VÚB, a.s.

ITIL Assessment

  Regional Card Processing Centre, s.r.o. ITIL Processes Design including ITIL Assessment



OMNICOM is independent of SW platforms vendors so that OMNICOM could recommend a suitable platform to customers to support and automate their processes and services. OMNICOM philosophy is based on the principle that a successful project must include the implementation of appropriate software platform as well as positive changes in the functioning of the organization (people and processes). We have used many different SW process/workflow platfoms in our projects: HP Service Manager, BMC Remedy, ServiceNow, Microsoft System Center 2012, MS Sharepoint, OTRS. 


OMNICOM provides selected IT best practice courses in Slovakia and the Czech Republic.

  • Over 3.000 satisfied participants from top IT companies courses.
  • OMNICOM started to provide accredited ITIL® courses in 2005.
  • OMNICOM opened the first ever course about Business information management in Slovakia and the Czech Republic.

Course references - TOP clients



... and Slovenská sporiteľna, Ministerstvo vnútra, Volkswagen, IBM Slovakia, Accenture, Siemens BS, IDS Scheer, Asseco...

You can find more references about our courses on www.bestpractice.sk  and www.bestpractice.cz